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 FAQs for X-TRAC

Q.
When I try to log on or perform an operation I see the message “ODBC CALL FAILED” –    what is it?
A. Odbc Call failed means that either your connection to your host server is unavailable or your server is unavailable.

Q. When I try to log preview a report I see #ERROR# on report, are there no values for that report and how do I get to preview the report?
A. #Error# means that the record source might not be outputting the right results; refer to an administrator to check the record source of the report.

Q. I Have made an error in amalgamation and also in administration, how do I correct the errors ?
A. Report to the administrator who will run a query to make the corrections.